Myoovi’s 60-Day Money-Back Guarantee: How the Refund Actually Works, Step by Step
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Most “money-back guarantees” on wellness gadgets come with conditions that make them hard to use: unopened packaging, restocking fees, proof you followed a protocol. Myoovi’s is unusually plain. Its refund policy says you are “entitled and encouraged to test out your Myoovi device as much as possible” for 60 days and that if it does not help your pain you get a full refund. This guide walks through the policy as published on myoovi.co.uk on 4 September 2026, the practical steps, the exclusions, and one inconsistency in the shipping terms that affects US and Canadian buyers.
Part of our Myoovi guide. For prices, shipping, returns and the overall verdict, read the full Myoovi Review (2026): TENS for Period Pain, Judged on Its 60-Day Trial.
✓ The guarantee is real and usable. 60 days from delivery, use the device freely, email support@myoovi.co.uk, receive a return label, post it back, full refund to your original payment method after inspection.
✓ Buy the device on its own first. The guarantee covers the device; supplements in the bundles are returnable only unopened, so an opened MyEndo or MyDebloat pot is money you cannot get back.
✗ Do not post it back unannounced. The policy states returns sent without first requesting one “will not be accepted”.
Last checked 4 Sep 2026 · quoted from the Myoovi Refund Policy, Shipping Policy and product-page FAQ (myoovi.co.uk) · prices in GBP
What the policy says, clause by clause
| Term | Policy wording (condensed) | What it means for you |
|---|---|---|
| Window | “60-day return policy… 60 days after receiving your item to request a return” | Count from the delivery date, not the order date; request by day 60 even if the parcel goes back later |
| Usage | “entitled & encouraged to test out your Myoovi device as much as possible within those 60 days” | Used pads, worn device and opened box are all fine |
| Grounds | “if you don’t feel Myoovi helps with your pain, we will give you a full refund” | No proof or protocol required; it is a satisfaction guarantee |
| How to start | Contact support@myoovi.co.uk; “if your return is accepted, we’ll send you a return shipping label” | Return postage is covered by the label; wait for it before posting |
| Unrequested returns | “Items sent back to us without first requesting a return will not be accepted” | Always email first |
| Refund timing | Notified after receipt and inspection; refund to original payment method; bank may take up to 7 working days | Allow roughly 2–3 weeks from posting to money in account |
| Exchanges | Email stating the reason; reply within 24 hours | Use this to swap V1 for 2.0 rather than returning and re-ordering |
| Damaged / wrong item | Inspect on receipt and contact immediately | Handled outside the 60-day guarantee |
Claiming it, step by step
- Use it properly for at least two cycles. Both devices come with two Butterfly pads that the brand says last 20–30 uses each; that is enough for the whole trial without buying more. The 2.0 has 30 intensity levels — try the higher ones before deciding it is too weak.
- Diarise day 50. The window is 60 days from delivery. Emailing on day 50 leaves time for the reply and the label.
- Email support@myoovi.co.uk with your order number, the device (V1 or 2.0) and a sentence saying it did not help your pain. You do not need to justify further.
- Wait for the return label and instructions, then pack the device, pads and cable in the pouch and post it. Keep the proof of postage.
- Refund is issued after inspection to the card or account you paid with; your bank may take up to seven working days to show it.
What the guarantee does not cover
The device policy is generous; the supplements are not. Myoovi’s pillar-level terms, which we set out in the guarantee section of our review, allow supplement returns only when unopened. The bundles — Endo Bundle £88.64, Endo Pain Bundle £94.98, Ultimate Endo Bundle £129.97 — combine a returnable device with non-returnable-once-opened supplements. If you want to try both, order the device alone (£59.99 or £79.99) and add supplements only once you know the TENS works for you. Replacement pads (£15) are a consumable and not covered by the satisfaction guarantee either, though a defective set falls under the damaged-item clause.
After 60 days: the warranty
Both devices carry a one-year warranty on faults. That covers a device that stops charging or pulsing, not a device that works but does not relieve your pain — after day 60 the satisfaction guarantee is gone. There is no extended-warranty product on the store.
Shipping terms: two pages, two answers
Return shipping is covered by Myoovi’s label under the guarantee, but outbound shipping has an inconsistency worth knowing. The product pages advertise “Free Tracked Delivery” without qualification. The Shipping Policy page is more specific:
| Destination | Cost (Shipping Policy page) | Time |
|---|---|---|
| UK standard tracked (Evri / Royal Mail) | Free | 2–5 business days |
| UK next day | £4.99 | 24 h for weekday orders before 1 pm |
| EU tracked | Free, customs and duty paid | 2–7 business days |
| US & Canada tracked | £4.99 | 7–14 business days |
| Rest of world tracked | £4.99 | 7–14 business days |
UK and EU buyers get free delivery under both pages. US and Canadian buyers should expect the £4.99 charge at checkout despite the “free” banner, and a longer 7–14-day transit than the EU. Neither page says whether US import duty is prepaid; only the EU line says “customs and duty paid”.
One more thing the FAQ says
The product-page FAQ notes that although TENS is used for labour pain, Myoovi does not recommend the device in pregnancy until you have discussed it with your doctor. That is a sensible line and not a guarantee matter, but it is the kind of thing to know before the 60-day clock starts.
Ready to buy from Myoovi?Myoovi 2.0 £79.99, V1 £59.99, 60-day money-back trial and 1-year warranty on both — checked 4 Sep 2026.
Frequently asked questions
Can I return a used Myoovi?
Yes. The refund policy explicitly encourages you to use the device as much as possible within 60 days of receiving it and offers a full refund if it does not help your pain.
Who pays return postage?
Myoovi sends a return shipping label once your request is accepted. Do not post the device before you have the label — unrequested returns are not accepted.
Are Myoovi supplements covered by the 60-day guarantee?
Only if unopened. Opened supplement pots are not returnable, which is why we suggest buying the device alone first.
How we checked
Policy terms are quoted or closely paraphrased from the Refund Policy and Shipping Policy pages and the product-page FAQ on myoovi.co.uk, read on 4 September 2026 with prices in GBP. Bundle prices and supplement return terms are from the store listings summarised in our main review. We have not made a claim under the guarantee ourselves.
